While you may open up new features and install apps from outside the App Store or Google Play, you risk your security and expose yourself to threats not screened by the security experts who work hard every day to keep their operating systems safe. You can read here more about how to recognise Settle fraudsters or imposters.
Here are a few tips to keep yourself safe when using Settle:
1. If you’re not sure, ask
If it looks fishy, get in touch with us. Settle Support is always here for you. You can email: firstname.lastname@example.org or visit our support page. Contact us about any questions relating to Settle or when you have an issue to report.
2. Only set and enter your Settle PIN in the Settle app
NEVER give your pin to anyone else, not even Settle staff. We will never, ever ask you to tell us your pin number. On that note, make sure your PIN is robust and hard to guess. We never accept PINs that are too easy to guess. We also highly advise you to use biometric login in addition, such as your fingerprint or facial recognition.
3. Don’t give your account details to support staff
All we need is your mobile phone number to be able to help you. We’ll ask you some simple control questions about account activity to verify your identity, but we’ll never ask you for your account details, PIN or card number. If someone asks you this, it’s not us.
4. Don’t install apps from outside the Apple App Store or Google Play
When you install apps from outside the App Store or Google Play you expose yourself to threats which aren’t under the control of the security experts who work hard every day to keep their operating systems safe.
Don’t install any apps from outside these two places.
Make sure you only install the official Settle app.